Frequently Asked Questions

Simply browse our shop, add items to your cart, and proceed to checkout. You can checkout as a guest or create an account for faster future purchases and order tracking.

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) and Apple Pay, processed securely through Stripe at checkout.

You can modify or cancel your order within 1 hour of placing it by emailing support@pluspet.shop. Once an order has been shipped, it cannot be modified, but you can initiate a return.

Standard shipping takes 5-10 business days. Express shipping is available on select items. Orders placed before 2pm EST on business days ship the same day.

Yes! We offer free standard shipping on all orders over $49. No promo code needed, it is applied automatically at checkout.

Currently, we only ship within the United States (all 50 states, including Alaska, Hawaii, PO Boxes, and APO/FPO addresses). We are working on expanding internationally in the future.

We offer a 30-day money-back guarantee on all purchases. Items must be unused and in their original packaging. Visit our Returns Policy page for full details.

Email support@pluspet.shop with your order number and reason for return. We will send you a return authorization within 24 hours with instructions on how to ship the item back.

Refunds are processed within 5-7 business days after we receive and inspect your return. The refund is applied to your original payment method. Your bank may take additional time to post the credit.

Yes, all our products are made from non-toxic, pet-safe materials and are reviewed by veterinary professionals. We prioritize the safety and well-being of your pets in every product we offer.

Each product page includes a detailed size guide with measurements. We recommend measuring your pet and comparing with the size chart. You can also contact our support team for personalized sizing advice.

All products come with our 30-day satisfaction guarantee. If you receive a defective item, contact us immediately and we will send a free replacement or issue a full refund.