30-Day Money-Back Guarantee
Not happy with your purchase? Return it within 30 days for a full refund. No questions asked.
How It Works
Contact Us
Email support@pluspet.shop with your order number and reason for return.
Get Approval
We will review your request and send a return authorization within 24 hours.
Ship It Back
Pack the item securely in its original packaging and ship it to the address provided.
Get Refund
Once received and inspected, your refund will be processed to your original payment method.
Return Conditions
Items must be unused and in their original packaging
Items must be returned within 30 days of delivery
Return authorization must be obtained before shipping
Damaged or defective items receive free return shipping
Non-Returnable Items
Personalized or custom-made items
Hygiene products that have been used
Items marked as final sale
Gift cards
Refund Timeline
Refunds are processed within 5-7 business days after we receive and inspect your return. The refund will be applied to your original payment method.