Quick Summary
We collect only what's needed to fulfill your orders and improve your experience.
Payments are processed by Stripe — we never see or store your card details.
We never sell your data. You can request access or deletion at any time.
PlusPet LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website PlusPet.shop and make purchases from our store.
Information We Collect
We collect information you provide directly to us, including:
- • Personal Information: Name, email address, shipping and billing address when you create an account or place an order.
- • Payment Information: Credit card numbers and billing details. Payment information is processed securely by our third-party payment processors and is not stored on our servers.
- • Account Information: Username, password, and order history when you create a customer account.
- • Communications: Information you provide when you contact our customer support team.
- • Automatic Data: IP address, browser type, device information, and browsing behavior collected automatically when you visit our site.
How We Use Your Information
We use the information we collect to:
- • Process and fulfill your orders, including shipping and delivery
- • Send order confirmations, shipping updates, and tracking information
- • Provide customer support and respond to your inquiries
- • Send promotional emails and newsletters (with your consent)
- • Improve our website, products, and customer experience
- • Prevent fraud and maintain the security of our platform
Payment Security
All transactions are processed through Stripe, a secure, PCI-compliant payment processor trusted by millions of businesses worldwide. Your payment information is encrypted using SSL (Secure Socket Layer) technology. We do not store your credit card details on our servers.
We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content and ads. You can control cookies through your browser settings, though disabling them may affect site functionality.
- • Essential Cookies: Required for the website to function, including cart and session management.
- • Google Analytics: We use Google Analytics to understand how visitors use our site (pages visited, time on site, traffic sources). Google may use this data in accordance with its own privacy policy. You can opt out via the Google Analytics Opt-out Browser Add-on.
- • Meta (Facebook) Pixel: We use the Meta Pixel to measure the effectiveness of our advertising on Facebook and Instagram and to show you relevant ads based on your activity on our site. You can manage ad preferences in your Facebook Ad Preferences.
- • Advertising Partners: We may work with advertising networks (such as Google Ads and Meta Ads) to display our products to you on other websites and social platforms based on your prior visits to our site ("retargeting").
Third-Party Services
We share information with trusted third-party service providers who assist us in operating our website, processing payments, shipping orders, and analyzing site usage, including Stripe (payment processing), Google Analytics (site analytics), and Meta (advertising). These providers are contractually obligated to protect your information and may only use it for the purposes we specify.
Your Rights
You have the right to:
- • Access, update, or delete your personal information
- • Opt out of marketing communications at any time
- • Request a copy of the data we hold about you
- • Request deletion of your account and associated data
California Residents (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of your personal information. We do not sell your personal information. To exercise your CCPA rights, please contact us at support@pluspet.shop.
Children's Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this page periodically.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us: